Devops Engineer

Key Responsibilities

• Provide first and second-line support for Low-Code Application Platform applications and infrastructure.

• Monitor application and infrastructure components to ensure platform health, utilizing tools such as Dynatrace, Hermes, and Kibana for real-time insights and proactive           issue resolution.

• Utilize ITIL best practices for Incident, Change, Problem, and Release Management, ensuring smooth operations and compliance.

• Perform log analysis and troubleshooting using Hermes/Kibana to diagnose and resolve issues efficiently.

• Work with Unix and SQL to investigate, troubleshoot, and resolve application and system-level issues.

• Use Jira for ticketing and Confluence for documentation, ensuring transparency and knowledge sharing across teams.

• Serve as a liaison between second and third-line support teams, development, and IT infrastructure departments to escalate and resolve issues effectively.

• Regularly communicate with clients to provide status updates, solutions, and ensure customer satisfaction.

• Track and monitor hosted platforms (Cloud & Non-Cloud) to ensure availability and performance.

• Adhere to strict change management protocols, performing testing in UAT and live-like environments before deployment.

• Oversee capacity management, ensuring optimal resource utilization and addressing any performance bottlenecks.

• Execute small-scale application upgrades, configurations, and patching across multiple environments as per requirements.

• Conduct quality assurance (QA) and sign-off for production changes/upgrades, ensuring minimal risk to live environments.

• Manage and track audit requests, ensuring compliance with security and regulatory requirements.

• Continuously contribute to process improvements, enhancing efficiency and operational effectiveness across the organization.

Required qualifications to be successful in this role

• L2 support prior experience (at least 2 years)
• Monitoring tools usage knowledge & Handson experience (Dynatrace)
• Application log tools usage knowledge & Handson experience (Hermes/Kibana)
  ITIL knowledge (Incident, Change, Problem & Release management)
• Knowledge of Unix & SQL along with Handson experience
• Knowledge of Ticketing tool like Jira & documentation tool like Confluence along with Handson experience
• 1st and 2nd front-line support of Low-Code Application Platform applications and infrastructure
• Monitoring of different application and infrastructure components ensuring platforms are in healthy state and running with different SOD/EOD    dashboard reports (Dynatrace/Hermes)
• Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL    processes)
• Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
• Regular communications with an extensive client base to provide status updates, and successful solutions as well as document all activities for future reference
• Tracking and monitoring all our clients hosted platforms (Cloud & non-cloud).
• Act in a strict change management regime, involving testing in UAT and like-live environments
• Capacity management and tracking and management of audit requests
• Small scale application upgrade, configuration and patching across multiple environments in line with requirements
• Oversight, QA and sign off for all go live and production changes/upgrades
• Contribute to departmental and company-wide process improvement
   

Additional Information:

• Job Type:  Permanent Full Time
• Work Profile:  Hybrid (Work from Office/ Hybrid)
• Years of Experience:  5-8 Years
• Location:  Bangalore

What We Offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment