Director - Software Engineering

• Lead a team of engineers and grow the technical backbone of our organization.
• Implement software development practices to build observability, alerting, tracing, automation and self-healing capabilities to maintain the highest levels of platform availability.
• Performance tune and enhance the reliability of the infrastructure stack, for both public and private cloud. 
• Hands on contribution to enterprise solutions, tooling, and initiatives leveraging your technical experience. 
• Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.
• Lead experimentation and proof of concepts of new open-source technologies to solve observability, testing and resiliency challenges. Influence the technology adoption for the Customer Journey organization and broader company platforms.
• Implement shift left automated testing to prevent defects from reaching production.
• Ensure all new critical subsystems, microservices, databases and external calls meet the 5 9's availability requirement.
• Provide consultation for all significant functionality changes and peer review critical production hotfixes.
• Conduct technical code reviews and drive innovation across the organization to adopt industry best practices.  
• Be part of a global operations team that support a 24/7 model, willingness to work holidays and weekends. 

Qualifications

Minimum Qualifications:

• 8+ years of experience in large-scale software engineering, reliability engineering, or production operations within complex, distributed environments.
• Proven leadership experience managing global, geographically distributed teams providing 24x7x365 production support for mission-critical systems.
• Strong technical foundation in distributed systems, cloud-native architectures, and high-availability platforms.
• Demonstrated ability to drive engineering-led operations, including reliability engineering, incident management, and operational excellence at scale.
• Hands-on experience with automation, infrastructure-as-code, CI/CD pipelines, and observability platforms (monitoring, logging, tracing).
• Experience designing or operating systems that leverage predictive insights, automation, and self-healing patterns to reduce operational toil.
• Ability to define and govern SLOs, SLIs, and error budgets, and to embed non-functional requirements into system design.
• Strong people leadership skills, including building high-performing teams, mentoring leaders, and fostering a culture of accountability, learning, and psychological safety.
• Proven ability to influence and partner effectively with engineering, product, platform, risk, and executive stakeholders.
• Excellent communication skills with the ability to articulate complex technical and operational topics to both technical and non-technical audiences.
  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.