Engineer 3, Engineering Operations

Core Responsibilities

• Good knowledge of switching technologies

• Expertise in wireless platforms, specifically Ruckus and Cisco Meraki

• Basic familiarity with routing concepts

• Expertise knowledge in Tshoot wireless and switching issues

• Strong knowledge in scripting languages Python & Terraform

• Good knowledge in cloud platforms such as AWS or Azure

• Solid technical understanding of firewalls, particularly Juniper SRX

• Technical understanding of firewalls, particularly Juniper SRX

• Advanced skill in Microsoft Excel

• Familiarity with scripting language Ansible 

• Identify new opportunities & run POC/implementation with the rest of the team as part of a technology refresh.

• Installation, troubleshooting & management of Network Infrastructure

• Implement routine changes such as OS upgrades, Routing, ACL/Firewall rule updates, and project-related changes such as installation & configuration of new devices, S2S VPN etc.

• Effectively collaborate with Vendors & other cross-functional teams to drive incidents & Changes while following ITSM best practices & SLAs.

• Identify Automation opportunities and automate regular network functions via code.

• Develop and implement automation scripts and tools for network configuration and management.

• Work with network monitoring tools to automate alerts and reporting.

• Create and maintain documentation for automated workflows and network configurations.

• Ability to handle stressful situations during maintenance activities and solve complex technical issues under time constraints.

• Stay updated on industry trends and best practices in network automation and DevOps methodologies.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.