Engineer 3, Engineering Operations

Core Responsibilities:

Candidate must be from Network domain Background**

• Effective Incident Manager during outages who has the respect of management and Engineer fix agents.
• Effective Bridge Management , Incident Communications and driving the incident towards Mitigation .
• Identify opportunities for improving the Observability Gaps and work with Devops in Alert Configuration & Fine tuning , Alert Onboarding and suppress Alert noises.
• Act as a thought-leader, technical expert and first point of reference for leading practices in reliability engineering.
• Develops strong technical knowledge of the applications and services  
• Partners with Engineering and Deployment peers to drive rigorous root cause investigations and action items which improve system availability and resilency
• Collaborates with development teams to understand application changes and identify potential issues that may arise, create implementation and back-out plans, and oversee the implementation during the scheduled maintenance window.
• Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Ability to work in a fast-paced 24x7 technical operations environment.
• Complusory adherence to Return to Office Policy . Must be able to work
  variable schedule(s) & days  as necessary

Technical skill Specification:

• 2-5 yrs of  hands on experience working as Incident & Problem Management
• Familiarity with Site Reliability Engineering (SRE) principles
• Exceptional written and oral communication skills, with ability to articulate complex emergent situations clearly to all levels of the organizaton.
• Hands on Experience in configuring alerts using platforms like Grafana, Prometheus, Kibana
• Familiarity in Technologies like IP Networking , Databases, Application architectures, Loadbalancers, API , Microservices, Web Services (SOAP XML),  Python
• Experience working in Public cloud environment ( AWS , Azure) will be helpful
• Highly collaborative with a strong work ethic.
• Embraces challenges, displays strong creative flexibility.
• Familiarity with ITIL and/or eTOM frameworks
• Bachelor’s degree or equivalent
• Experience in Telco/Cable or Video industry would be an added advantage