Engineer, AS

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Build up technical subject matter expertise for a suite of applications within Deutsche Bank including business flows, the application architecture, and the hardware configuration
• Resolve Incidents and service requests submitted by the application end users & escalate any issues that cannot be resolved to L3.
• Conduct real time monitoring to ensure application Service Level Agreements are achieved and maximum application availability & building the monitoring capabilities.
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers and vendors
• Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs
• Actively pursue service improvements and efficiencies in the applications / processes that lead to increased production stability and customer satisfaction, respectively

Your skills and experience

Strong understanding of technologies as under:

• Strong proficiency in Python or Java
• Experience with GCP cloud platforms
• Good understanding of GCP GKE, Secret Management, Big Query , Airflow monitoring & Data Proc
• Exposure to building monitoring dashboard on reporting tool such as Looker or Tableau
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog, New Relic, Splunk).
• Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
• Understanding of networking fundamentals (TCP/IP, DNS, HTTP, Load Balancing).
• Familiarity with database technologies (e.g., SQL, NoSQL).
• Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedure.
• Works with Delivery Services eg (Fabric, Infrastructure) on improvements to service availability and resilience
• Continual Service Improvement activities
• Disaster Recovery Planning & Testing
• Second line of defence for Incident Management - gathering data for investigation and identification of root cause through to resolution
• Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment
• Engage in the development and implementation of the tools and best practices needed to provide effective support
• Ensure Capacity Management and Knowledge Management are utilized to aid proactive and reactive support
• Strong analytical skills.
• Proficient communication skills.
• Fluent in English (written/verbal).
• Ability to work in virtual teams and in matrixed organisations.
• Excellent team player and open-minded approach
• Keeps pace with technical innovation.
• Ability to share information, transfer knowledge and expertise to team members.
• Strong experience providing hands on Information Technology support and interacting with application end users.
• Experience in investment bank, financial institution or large corporation will be beneficial

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs