Estuate - Artificial Intelligence Developer - LLM/Generative AI

Key Responsibilities :

 

AI & Generative AI Development :

 

- Design and develop AI-powered solutions for ticket analysis and automated runbook generation.
 

 

- Build NLP/LLM-based workflows to classify incidents, summarize issues, identify root causes, and suggest remediation actions.
 

- Implement RAG (Retrieval-Augmented Generation) solutions using historical tickets, KB articles, SOPs, and operational documents.
 

- Fine-tune prompts, AI workflows, and retrieval pipelines for improved accuracy and consistency.
 

- Develop AI copilots/chat assistants for service desk and infrastructure teams.
 

 

Azure Automation Engineering :

 

Build automation solutions using Azure-native services such as :
 

 

- Azure Functions
 

- Logic Apps
 

- Azure Automation
 

- Azure App Services
 

- Azure Kubernetes Service (AKS)
 

- Azure API Management
 

- Event Grid / Service Bus
 

- Develop event-driven workflows triggered by ticket creation, escalation, or updates.
 

- Create automated runbooks for incident resolution, user provisioning, monitoring, patching, and operational tasks.
 

 

Halo Service Desk/ITSM Integration :

 

- Integrate Halo Service Desk APIs with Azure services and AI workflows.
 

 

- Automate ticket enrichment, triage, assignment, routing, and closure workflows.
 

- Extract and process ticket metadata, comments, attachments, and resolution notes.
 

- Sync generated runbooks and knowledge articles back into ITSM platforms.
 

 

Data Engineering & Knowledge Management :

 

- Build data pipelines for ticket history ingestion and operational documentation processing.
 

 

- Maintain vector databases and semantic search indexes for AI retrieval systems.
 

- Improve AI-generated outputs using feedback loops and resolved ticket outcomes.
 

- Ensure documentation and workflows are version-controlled and auditable.
 

 

Security & Governance :

 

- Implement secure authentication using Azure AD / Entra ID, Managed Identity, Key Vault, and RBAC.
 

 

- Apply monitoring, logging, and observability using Azure Monitor and Application Insights.
 

- Ensure compliance with security, governance, and data protection standards.
 

 

Collaboration & Delivery :

 

- Work closely with Service Desk, Infrastructure, DevOps, Security, and Business teams.
 

 

- Convert operational pain points into scalable automation opportunities.
 

- Participate in Agile ceremonies including sprint planning, demos, and retrospectives.
 

- Prepare technical documentation, architecture diagrams, and support handover materials.
 

 

Required Skills & Qualifications :

 

- Bachelors degree in Computer Science, Engineering, IT, or a related field.
 

 

- 4+ years of software development experience.
 

- 4+ years of hands-on experience with Microsoft Azure services.
 

Strong programming skills in :
 

- Python
 

- C# /.NET
 

- JavaScript / TypeScript
 

- PowerShell
 

- Experience with REST APIs, JSON, OAuth, webhooks, and system integrations.
 

- Experience building automation workflows and API-driven applications.
 

Good understanding of ITSM processes :
 

- Incident Management
 

- Change Management
 

- Problem Management
 

- Request Management
 

- Experience with Git, CI/CD pipelines, and DevOps practices.
 

 

Preferred Skills :

 

Experience with :
 

 

- Azure OpenAI Service