Exchange On-Line and On-Prem Engineer

Your key responsibilities

• MS Exchange Server Administration and Infrastructure Administration.
• Provide L4 support on escalation from L3 Team
• Office 365 package administration (Power Bi, Power Apps, Power Automation).
• Active Directory Administration.
• Possess strong troubleshooting capabilities.
• Coordinate and gather business/technical requirement to design a redundant and secure enterprise Messaging on-premises infrastructure that includes sizing, documentation and cost estimation. 
• Collaborating with other functional and technical teams to plan and execute, Define the test case scenario Pre-production testing 
• Pilot issues and mitigation and Production deployments planning 
• Follow ITIL defined processes such as incident, problem and change management that are established within the organization.   
• Participate in project activities were requested relating to migrations, build outs and other infra related areas 
• Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. 
• Evaluation and testing/proof of concepts
• Maintenance and upgrade activities
• Evaluates and recommends new product and/or service offerings, by working with vendor(s)

Skills and attributes for success

• Analytical ability in supported core technologies for large user bases 
• Sound judgment and tact 
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) 
• Strong teaming, organization, and time management skills
• Excellent communication skills - written / verbal skills
• Cross cultural awareness
• Knowledge of ITIL method processes
• Ability to manage strategic vendors like Microsoft
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system

To qualify for the role, you must have

• MS Exchange 2016/2019/2025 server administration
• Office 365 administration.
• MS Outlook 2016/2019/2021
• Exchange Management tools, including maintenance and monitoring tools.
• Skilled in supporting Modern Workplace tools and resources.
• A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2016/2019/2025
• Mobility solutions like ActiveSync, Outlook for Mobile (on Exchange) are preferable
• SCOM Exchange Monitoring skills are preferable
• PowerShell Scripting.
• Working knowledge of M365 services

Ideally, you’ll also have

• Experience in managing and supporting large Exchange environments. This involves planning, designing, Installation, Monitoring, implementation and setup of Microsoft Exchange infrastructure.
• Backup, High Availability, Disaster Recovery and Site Resilience
• Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP)
• Security technologies within Exchange
• Email Archiving & Retention
• Setting up / maintaining Remote access tools - OWA, Outlook Anywhere etc
• Act as technical point of contact for migration of on-premises messaging to Office 365
• Implementation of new products and/or service offerings