Executive-Junior Engineer

What you will do

• Acknowledge incidents, problems, and service requests, handling them with appropriate support from senior team members to ensure SLA compliance.
• Utilize Confluence and Jira to document knowledge training sessions and best practices for SOPs and MOPs.
• Gain operational understanding of managed solutions and data flow.
• Monitor system performance and analyse trends.
• Collaborate and communicate with cross-functional teams, including development, operations, and end-users, to understand their needs and provide technical support.

Who you are:

• You have a good conceptual understanding of performance management tools and application operations.
• You understand ITIL basics and virtualization concepts.
• You have a good understanding of Unix/Linux operating systems commands, with scripting and automation skills using languages like shell and Python being an added advantage.
• You are a team player, quick learner, and self-motivated.
  • You possess good communication and presentation skills in English (both written and spoken).