Genesys Cloud- Analyst

Responsibilities
 

You will be responsible for solving business problems with various technological solutions.

• Analyze, document, and visualize business processes and requirements.
• Develop digital skills/platform solutions using AI/ML.
• Coordinate quality management, testing, and continuous improvement of digital skills.
• Monitor solution performance and provide regular metrics and reports.
• Identify and drive automation opportunities across programs.
• Collaborate on designing and deploying technology solutions for global stakeholders.
• Support integration and architecture for customer-facing applications.
• Liaise with technology teams and external vendors to ensure smooth operation and delivery.
• Participate in special projects and adapt to shifting business priorities.
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Location: Hyderabad
 

Shift Timings: 11:00 AM – 8:00 PM IST or 2:00 PM – 11:00 PM IST.

Shift timings may be adjusted based on business requirements and deployment schedules. Candidates are also expected to provide on-call support in a rotational roster, depending on the criticality of application or solution incidents.
 

Experience: 2-4 Years