Head – Production Support, DevOps, IT Risk & Compliance

   Lead and manage end-to-end production support operations, ensuring system uptime, stability, and performance.
●    Define and implement incident management, problem management, and root cause analysis (RCA) processes.
●    Own and drive DevOps strategy, CI/CD pipelines, infrastructure automation, and release management.
●    Collaborate with engineering teams to improve deployment reliability, scalability, and system observability.
●    Establish and enforce SLAs, SLOs, and operational KPIs for production systems.
●    Oversee IT risk management, identifying, assessing, and mitigating technology and operational risks.
●    Ensure compliance with regulatory, security, and audit requirements relevant to fintech and financial services.
●    Work closely with internal and external auditors to support audits, assessments, and certifications.
●    Define and maintain policies, procedures, and controls for IT governance and compliance.
●    Lead business continuity planning (BCP) and disaster recovery (DR) strategies and drills.
●    Manage vendors, cloud service providers, and third-party risk assessments.
●    Mentor and lead cross-functional teams across production support, DevOps, and IT governance.
●    Drive continuous improvement initiatives to enhance system resilience, security, and operational efficiency.

Required Qualifications & Skills

●    Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
●    10+ years of overall experience in IT operations, production support, DevOps, or site reliability engineering.
●    Proven leadership experience managing large, cross-functional technical teams.
●    Strong understanding of DevOps practices, CI/CD pipelines, infrastructure as code, and cloud platforms.
●    Hands-on experience with cloud environments such as AWS, Azure, or Google Cloud.
●    Deep knowledge of monitoring, logging, alerting, and incident management tools and practices.
●    Strong understanding of IT risk management, security controls, and regulatory compliance frameworks.
●    Experience with audits, regulatory reporting, and compliance standards relevant to fintech/financial services.
●    Knowledge of business continuity, disaster recovery planning, and high-availability architectures.
●    Excellent stakeholder management, communication, and decision-making skills.
●    Ability to operate effectively in high-pressure, mission-critical environments.