Hitachi Architect Engineer

The Role

Must be willing to work 24/7 Rotational shift

Hyderabad Onsite role(5 days office)

• Provide analysis and implementation support for SAN/NAS Storage solutions, initial implementation, and integration into the environment as required
• Provide input into the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure
• Customer Engagement Leadership: Lead complex customer engagements, ensuring technical success, and supporting project managers with effective communication, planning, and progress tracking.
• Solution Design & Delivery: Create detailed technical designs from high-level solution concepts and deliver innovative services for Hitachi Vantara customers.
• Technical Expertise & Troubleshooting: Provide advanced subject matter expertise to resolve complex issues in Storage, Compute, and Data Protection environments, adhering to ITIL processes.
• Documentation & Process Improvement: Develop detailed process documents, work instructions, and run-books, while recommending improvements to enhance efficiency and customer success.
• Mentorship & Training: Mentor junior consultants, guide teams, and foster collaboration with colleagues and 3rd-party partners.
• Customer Relationship Management: Support Service Delivery Managers in governance meetings, reporting, and strengthening customer relationships.
• Continuous Improvement: Identify and implement improvement initiatives within customer accounts to drive value and operational excellence.