IBM i Product Support

Your role and responsibilities

Assist in diagnosing and resolving issues related to IBM i software, applications, and system tools.

- Work with support tickets to gather logs, system data, and steps to reproduce issues.

- Provide first-level support via email, ticketing systems, or live support (under supervision).

- Collaborate with senior engineers and development teams to escalate and track complex issues.

- Document common issues and create/update support knowledge base articles.

- Participate in internal training and shadowing sessions to build IBM i technical knowledge.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree