IT Operations Engineer

• Own the day-to-day operational health of compliance approved AI and Data platforms in production, ensuring high availability, performance, and reliability

• Monitor AI and Data services, model inference layers, APIs, and data dependencies using logs, metrics, dashboards, and alerts

• Provide production-focused user support for AI tools and Data platforms, prioritizing issue resolution

• Lead incident triage, coordination, and resolution for platform outages or service degradations, partnering with development and infrastructure teams.

• Perform deep technical troubleshooting across applications, data, and system layers.

• Enhance observability, alerting, and operational runbooks to reduce mean time to detect. (MTTD) and mean time to resolve (MTTR) incidents

• Conduct post-incident root cause analysis and drive corrective and preventive improvements

• Support production deployments, configuration changes, and platform upgrades with a strong focus on risk mitigation and stability

• Automate repetitive operational tasks and support workflows using Python and other scripting tools

• Collaborate closely with AI and Data engineering teams to improve platform resilience, scalability, and overall supportability