IT Technology Services Senior

What you’ll build

• You will deliver high-quality daily operations by achieving KPIs/SLA commitments and ensuring consistent service excellence.
• You will provide advanced support for Linux/Windows and infrastructure environments, leveraging automation to improve stability and efficiency.
• You will enhance high-availability environments by optimizing Pacemaker clusters and resolving architectural or design issues.
• Your work will directly impact safeguarding system reliability through proactive monitoring, incident management, and comprehensive root-cause analysis.
• You will be responsible to drive cross-team collaboration to improve operational workflows and standardize processes.
• You will lead continuous improvement and automation initiatives that reduce customer pain points and strengthen overall service delivery.
• You will manage and prevent escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction. Also perform a thorough root cause analyses and deliver corrective and preventive action plans for outages and performance issues.

What you’ll bring 

• 10 years of advanced Linux (RedHat/SUSE) administration experience, along with strong troubleshooting skills and hands-on expertise in Pacemaker-based high-availability clustering.
• Solid cloud operations experience across Azure, AWS, and GCP, supported by strong networking knowledge and a sound understanding of IT security and OS hardening.
• Strong scripting and automation capabilities (Shell, Python, Perl, Go, Ansible, Chef) that help streamline large-scale server operations.
• You bring proven problem-management and RCA expertise, enabling you to enhance system reliability and drive continuous operational improvement.

Where you belong

• RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation.
• It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP.
• Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP’s own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers’ own existing datacentres.
• Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. 
• The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey.