IT site Operation & Reliability Engineer

Essential Duties and Responsibilities:

• Deliver site IT services in line with quality, reliability and cost expectations.
• Responsible for Margin Improvement Projects delivery.
• Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed while coordinating with AMS partner.
• Ensure that critical site applications are available, patched and backed up and enabled by business and system owners.
• Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
• Collaborate with supporting partners and IT teams including onsite support, remote desktop support, IT outsourcing partner to maintain IT site reliability targets.
• Improve site digital literacy, organization IT change management and IT updates as required to support enterprise initiatives.
• Perform quality activities, Impact assessment, Risk assessment, NCR, CAPA for IT systems & provide IT support for instrument / equipment qualification etc.
• Administer system backups, check daily status, troubleshoot issues, perform root cause analysis, and resolve problems.
• Monitor and maintain the health of Datacenter and hub rooms.
• Coordinate with vendors and the Baxter global team for support and upgrades.
• Collaborate with Global IT Teams, Partners & vendors to ensure IT support is provided during audits.
• Coordinate with procurement & finance to ensure timely material delivery & invoice verification, approval & track & manage site IT assets.
• Coordinate, implement and maintain IT SOPs and policies at site.
• Life cycle management of IT assets in coordination with Global SME.

Qualifications and Experience:

• 5+ years of experience in pharma manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
• Should have experience in facing corporate audits & regulatory audits for IT SOP (MHRA, USFDA, TGA, ANVISA, INVIMA etc.), demonstrating the effectiveness and efficiency of IT processes and controls.
• IT software or hardware implementation experience including management of on-prem systems & data centers.
• Proven experience working across functions and levels to drive site level IT results.
• Working in a multicultural and global environment shall be a preference.
• Self-learner, self-starter.
• Should be able to train & provide KT to team members & AMS partners.

Education and/or Experience

• Any graduate with relevant work experience.
• Strong knowledge of IT Infrastructure, network, server (Acronis, Print Server, Winlock Server), storage, manufacturing applications, PowerApps, Trackwise, TcU, Controlled Form Systems, cloud technologies etc.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.