Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth functioning of critical incident management processes - Coordinate with stakeholders to resolve critical incidents promptly - Analyze incident trends and recommend preventive measures Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management - Strong problem-solving skills - Excellent communication and interpersonal abilities - Ability to work under pressure and prioritize tasks effectively Additional Information: - The candidate should have a minimum of 5 years of experience in Critical Incident Management - This position is based at our Bengaluru office - A 15 years full time education is required