Infrastructure Engineer - MS Core

Main Duties:

• Ensure effective operation of the Microsoft Core Services offering

• Understand and evaluate Microsoft roadmap changes and their impact on DWF’s service provision and user community

• Contribute to the design of new service offerings
   
• Produce documentation of Microsoft Core Services offerings, e.g. high/low level designs, change management related information.
   
• Work with the PMO function to ensure requirements are understood and can be delivered as agreed.
   
• Maintain open communication with stakeholders to advise progress or blockers on any on-going projects and requests.
   
• Represent the Microsoft Core Services team at Change Advisory Board and Design Council.      
• Regularly attend Microsoft community events and take responsibility for developing your skills and understanding of Microsoft’s products
• Optimise DWF’s license commitment with Microsoft e.g. analysis where comparable functionality included in M365 E5 could replace applications requiring additional spend.           
• Continuously assess Microsoft Core Services offerings and propose improvements to our service provision

Business Knowledge:

• Ability to articulate technology solutions to stakeholders who may not have a technical background.
   
• A broad understanding of the ways of working in a modern global legal services company.
   
• Legal / Professional Services industry background or knowledge preferred, but not essential

 Skills & Behaviours:

• Articulate and enthusiastic.
• Excellent written communication skills.
• A high degree of numeracy and literacy.
• Problem solving mindset.
• Calm under pressure.
• A passion for technology.
• Ability to work collaboratively within a team environment.
• Ability to manage your own workload and set realistic expectations.
• Experience of translating business requirements into technology solutions.
• Understanding of Microsoft products such as Active Directory, Exchange, System Center, Intune, Entra, Teams and Defender.
• Understanding of concepts such as Hybrid Identity, Conditional Access, Zero Trust and Modern Authentication.
• Basic awareness of ITIL concepts and processes