AI CX Solutions Consultant
cisco
Job Description
- Translate customer use cases and solution designs into technical build plans and working prototypes.
- Build integrations using Python, Node.js, TypeScript, REST APIs, webhooks, JSON, authentication, and enterprise platforms.
- Configure and develop conversational AI and workflow experiences using Webex AI capabilities and Webex AI Agent Studio.
- Connect AI experiences to Salesforce, ServiceNow, CRM platforms, contact-centre systems, knowledge sources, and enterprise APIs.
- Develop use cases involving AI agents, voice experiences, retrieval-augmented generation, workflow automation, and real-time analytics where appropriate.
- Create customer demonstrations, technical prototypes, pilots, and proof-of-concept solutions.
- Map data flows, system dependencies, events, actions, error conditions, and human hand-offs.
- Apply practical controls for security, privacy, access, observability, testing, and operational reliability.
- Test integrations and AI experiences for accuracy, latency, resilience, usability, and appropriate escalation.
- Instrument solutions so customer and internal teams can measure usage, quality, adoption, and business outcomes.
- Troubleshoot integration, configuration, data, and AI behaviour issues with support from senior engineers and product teams.
- Participate in customer discovery sessions, technical workshops, design reviews, and pilot readouts.
- Work with AI Solution Consultants and FDEs to refine requirements and prepare solutions for production deployment.
- Capture product gaps and implementation lessons with clear technical detail and customer impact.
- Document reusable integrations, configuration patterns, use cases, demonstrations, and troubleshooting methods.
- Contribute to internal enablement, solution libraries, reference architectures, and pre-built assets.