Investor Services Manager

YOUR FUTURE RESPONSIBILITIES:

• Responsible for leading all aspects of Investor Services day-to-day processing for a key client
• Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
• Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed.
• Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
• Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
• Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
• Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
• Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
• Be a main point of contact for the client, their investor solutions team, and their investors
• Be involved and lead recurring calls with relevant status updates on all major items
• Capture and manage key performance indicators for the team in service delivery, ensuring all service level metrics are reported and met on a monthly and quarterly basis, presenting reports to senior management on AML/KYC compliance status and initiatives
• Own, follow, update, and maintain the operating memorandum for the client service delivery processes and procedures documents, helping ensure Alter Domus continues to meet industry standards
• Assist in hiring and managing current and new team members, and provide training on AML/KYC compliance requirements and best practices for Cayman and US regulations
• Participate in process enhancements, testing, and projects, providing relevant feedback
• Provide support to the client and relevant third parties when necessary (Investors, Advisors, Clients, Bankers, etc.).

YOUR PROFILE:

• 5+ years of relevant professional experience, managing an investor service team and client service delivery
• Subject Matter Expert (SME) in various know your client (KYC) and anti-money laundering (AML) topics
• Experience conducting client due diligence for client onboardings as well as periodic risk reviews
• US and Cayman regulatory and compliance requirements experience
• Ability to own, prioritize, and delegate tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion
• Expert communication skills required, externally with the client, internally with the teams, and escalating any issues or concerns to management in a timely manner
• Team management experience; including hiring, training, and developing team members, and performance reviews
• Proficient in Microsoft Office and software applications for data input, storage, and reporting
  • Management metrics reporting, and proficiency in identifying and instituting process improvements