GCP Support Engineer

1. Technical Support:
- Provide expert-level support for GCP services including Security and role.
- Troubleshoot and resolve customer issues related to infrastructure,
networking, security, and performance.
- Debug and resolve issues related to application deployment, scaling, and
monitoring on GCP.
2. Infrastructure Management:

8/1/2024 AXP Internal 2
- Assist customers with setting up, configuring, and managing GCP
environments.
- Guide customers on best practices for deploying and managing workloads
on GCP.
- Help customers migrate on-premises applications to GCP.
3. Networking and Security:
- Troubleshoot networking issues related to VPC, subnets, route tables,
security groups, and NAT gateways.
- Provide guidance on securing GCP environments, including IAM roles,
policies, encryption, and compliance.
- Assist with configuring and troubleshooting GCP Load Balancers, Route
53, and Direct Connect.
4. Performance Optimization:
- Analyse and optimize the performance of GCP resources and applications.
- Provide recommendations for cost optimization, resource allocation, and
autoscaling.
5. Incident Management:
- Respond to and resolve customer-reported incidents in a timely manner.
- Escalate complex issues to GCP product teams and follow up until
resolution.