AWS DevOPs L2 Support – Lead

• Provide training and technical support to customers regarding system functionalities.
• Troubleshoot and resolve hardware, software, and connectivity issues efficiently.
• Troubleshoot and address issues with cloud infrastructure
• Install and maintain software, operating systems, and hardware components.
• Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
• Assist customers with tasks such as user profile creation, updates, and backups.
• Assist with the deployment and setup of cloud resources
• Manage and distribute technical documents to customers when required.
• Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
• Ensure the seamless integration of third-party systems and APIs (e.g., security systems like cameras, intrusion sensors).
• Collaborate with internal teams and external integrators to ensure successful implementation of security solutions.
• Develop and implement customized solutions based on customer-specific needs and requirements.
• Analyze customer and user requirements to design effective software solutions.
• Write clean, efficient, and maintainable software using languages such as C++, Java, and Python.
• Troubleshoot technical issues related to APIs, providing level 1 and 2 support.
• Test software and cloud applications and make necessary adjustments to ensure reliability.
• Identify, troubleshoot, and resolve software bugs and performance issues.
• Write technical documentation and collaborate with Technical Writers.
• Recommend new technologies and improvements to enhance system performance and reliability.
• Follow up regularly and ensure the quality of integrations performed.

Requirements:

• Fluent in English
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• At least 4 years of proven experience as a Cloud Support Engineer or in a similar position
• Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
• Proficiency in programming languages such as C++, Java, Python, and experience with web technologies like JSON, XML.
• Experience in integrating third-party systems and API architecture.
• Strong diagnostic and problem-solving skills for software development and debugging.
• Experience in developing and supporting REST APIs.
• Experience with security technologies such as surveillance cameras, intrusion sensors, etc., is a plus.
• Excellent problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills to explain complex concepts clearly.
• Ability to multitask and manage multiple issues simultaneously.
• Strong teamwork and collaboration skills to work within a diverse engineering environment.
• Ability to remain calm under pressure and resolve issues efficiently.

Preferred Qualifications:

• Experience with physical security systems (e.g., cameras, sensors, intrusion systems).
• Experience with cybersecurity, particularly in data protection and system security.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Cloud certifications, such as AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, or similar credentials
• Experience with containerization technologies such as Docker or Kubernetes.
• Additional programming languages like Ruby or Go.
• Experience in industries such as IoT, industrial automation, or consumer electronics.
• Knowledge of regulatory standards and certifications applicable to sensors and devices.
  • A minimum of 4 years of experience in a similar role or a technical environment related to system integration