L2 Support for DevOps

Requirements

Required Skills:
Linux system administration and troubleshooting

Strong command of Bash/Shell scripting

Proficiency in Python for automation

Working experience with AWS

Hands-on with Ansible, SaltStack (preferred)

Good knowledge of network protocols and troubleshooting (DNS, OSI model)

Experience with web performance issues and server debugging

Familiarity with SSH, SSL, SFTP, and secure communication standards

Solid understanding of DevOps principles and tools

Excellent problem-solving and analytical skills

Preferred Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field

Experience with monitoring tools (e.g., Prometheus, Nagios, CloudWatch)

Exposure to containerization (Docker/Kubernetes) is a plus

Knowledge of CI/CD pipelines and Git-based workflows

Job responsibilities

Key Responsibilities:
Provide L2 support for cloud-based and on-prem infrastructure, focusing on system stability, performance, and security.

Manage and troubleshoot Linux servers, networking issues, DNS, and web-based application performance.

Use Bash/Shell scripting and Python to automate routine tasks and improve system reliability.

Work with AWS services (EC2, S3, IAM, CloudWatch, etc.) for deployment, monitoring, and operations.

Maintain and deploy configuration management using Ansible or SaltStack.

Monitor logs, diagnose failures, and coordinate with development teams for issue resolution.

Manage secure protocols including SSH, SSL/TLS, SFTP, etc.

Perform root cause analysis for recurring production issues.

Adhere to ISO/OSI stack concepts and troubleshoot across layers.

Collaborate with security teams to ensure secure operations and handle vulnerability remediation.