Systems Operations Senior Engineer

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of experience in Production Support / Systems Operations providing monitoring tools support for applications built on JAVA or .NET and cloud platforms.
• Proficiency in SQL, PL/SQL, and database troubleshooting (Oracle/MongoDB/SQL Server)
• Advanced scripting experience with Windows, Unix/Linux commands and scripting,
• Hands‑on experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, App Dynamics, Grafana, Splunk, Thousand Eyes, or equivalent)
• Exposure to CI/CD pipelines (Jenkins, Git)
• Scripting & Automated Testing, Continuous Integration and deployment (Jenkins)
• Hands-on experience with AWS/Azure/GCP (EC2, S3, Lambda, Azure Monitor, etc.)
• Experience in SRE concepts (SLAs, SLOs, error budgets)
• Strong automation using Python / Shell scripting / PowerShell/Ansible
• Familiarity with RCA methodologies 
• Experience with vulnerability monitoring / patching processes
• Experience in incident, problem, and change management processes
• Strong troubleshooting skills with focus on application, batch and infrastructure issues
• Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure
  • AI mind set, experience leveraging AI‑assisted tools for Production support, optimization, and operational efficiency