Managed Services CMS_ Manager - Azure Cloud Admin - Operate

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Azure Operation Analyst (Associate/Senior Associate)

Demonstrates thorough abilities and/or a proven record of success as a team leader:

• Managing and support the Dev to Production cloud PaaS and platform, to establish quality, performance, and availability of hosted services;
• Providing guidance and support for cloud technology practitioners (Application Development team);
• Providing Implementation and Run & Maintain services;
• Working on high volume mission critical systems;
• Providing on call support for Production cloud Environments;
• Working hands-on with customers to develop, migrate, and debug services issues;
• Providing updated server/process documentation and as appropriate, creating documentation where none may exist;
• Focusing on rapid identification and resolution of customer issues;
• Answering questions and perform initial triage on problem reports;
• Providing first/second level cloud environment support;
• Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues;
• Informing Technical Support Management about any escalations or difficult situations that require his/her involvement;
• Providing Cloud customers with an industry leading customer experience when engaging Technical Support;
• Assisting in Tier 2 and 3 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function;
• Training and supporting junior team members in resolving product support tickets;
• Proactively identifying ways to optimize the product support function;
• Coordinating to establish and manage clear escalation guidelines for supported system components;
• Running database queries to lookup, resolve, issues;
• Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows;
• Demonstrating experience in managing the monthly Windows or Linux environment patching.

Must Have Qualifications:

• Hands-on experience with Azure Web apps, App Insights, App Service Plan, App Gateway, API Management, Azure Monitor, KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services.
• Proven verbal and written communication skills, which will be key in driving customer communication during critical events
• Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration, DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins)
• Proven understanding of ITIL framework