Manager, Site Reliability Engineer

 Oversee a team of individual contributors, supporting the execution of strategic initiatives by providing technical expertise and leadership within the Site Reliability Engineering discipline to analyze complex problems and provide novel solutions and/or improvements.
• Guide the team in automating routine tasks, troubleshooting complex issues, and optimizing system performance.
• Collaborate with cross-functional teams to develop strategies for system scalability and resilience, training team members on technical skills, operational best practices, and incident management.
• Oversee incident response efforts, ensuring timely resolution and comprehensive root cause analysis.
• Cultivate a culture of continuous improvement by promoting best practices, innovation, and proactive risk management.
• Support the implementation and maintenance of high-availability systems to ensure operational stability.
• Contribute to documentation, knowledge sharing, and best practices to improve team operational procedures.
• Lead automation and scripting efforts to streamline operational processes and incident response workflows.
• Manage a team of individual contributors(s) and/or technical lead(s), directing area processes and work to ensure that they align with functional best practices and organizational standards; conduct goal setting and performance appraisal processes to coach team members and support their professional development.

Role qualifications:
The ideal candidate will apply leadership skills independently and consistently in complex or nuanced situations to support broader goals. Recognized as a key contributor and may coach or support others informally. As a leader, you will:
• Build diverse, high performing teams with a customer-focused mindset. Attract, grow, and develop exceptional, future-ready talent.
• Inspire teams to look beyond their function, connect their work to enterprise impact, think end to end, and act in the best interests of the whole company.
• Anticipate market shifts and use curiosity, innovation, and technology to turn insights into strategies that drive growth and competitive advantage.
• Lead through ambiguity across diverse markets and regulatory environments, connecting insights and stakeholders to create clarity with sound judgment and cross cultural awareness.
• Inspire and mobilize people and teams to act with speed, agility, and accountability in driving ambitious business outcomes, with a relentless focus on the customer.
• Explore new ideas, ways of working and technology. Set clear direction, aligns stakeholders, and remove barriers to progress. Guide teams through uncertainty with clarity, empathy, and resilience.
As this is a player/coach role, the ideal candidate will also apply the following skills independently and consistently in complex or nuanced situations, begin using the skills to support broader goals, and be recognized as a key contributor who may coach or support others informally.

• Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement.
• Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar.
• Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability.
• Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency.
• Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand
• DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations.
• Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations.
• Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast futur