NOC Engineer
bridgenext
Job Description
- Monitor production systems, applications, and infrastructure for availability, performance, and stability.
- Respond promptly to incidents, outages, and alerts; perform root cause analysis and drive resolution.
- Work closely with SRE/DevOps teams to improve monitoring, alerting, and system reliability.
- Create and maintain detailed runbooks, incident documentation, and SOPs.
- Troubleshoot and resolve complex infrastructure and application-level issues across distributed systems.
- Perform log analysis, basic scripting, and system diagnostics to support issue resolution.
- Participate in 24×7 rotational shift and on-call support as required.
- Ensure SLAs and SLOs are met and help reduce MTTR (Mean Time to Resolution).
- Maintain dashboards and observability tools to monitor key health indicators.
- Contribute to automation efforts for incident response, routine checks, and reporting.
- Collaborate with engineering and platform teams to support deployments, upgrades, and maintenance tasks.