Network Operations Engineer, Analyst

As a Network Operations Engineer, you will:

• Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.

• Manage operational network maintenance activities and implement changes 

• Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems 

• Assist with root cause analysis of incidents

• Assist with periodic network reviews and analysis 

• Help with establishment of operational procedures & support documentation

• Review, track and update network operations policies, standards and documentation

• Assist with development of the network management platform adoption, configuration and tuning

• Complete Daily network checks and operational handover duties

• Participate in shift rotation coverage

What You'll Need:

• 1+ years’ experience in IT infrastructure operations/support role 

• Knowledge of network routing and switching technologies and routing protocols

• Experience with various Cisco equipment (routers, switches)

• Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable

• Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable

• Formal technical certification such as CCNA/CCNP