Network Service Reliability Advisor

Responsibilities:

• Lead sophisticated solve and resolution of network incidents spanning LAN, WAN, VPN, SD-WAN, data centers, and cloud networks (AWS, Azure, GCP).
• Drive adoption and integration of AI Ops tools (e.g., Dynatrace, LogicMonitor) to enable proactive anomaly detection, alert correlation, and incident automation.
• Work with engineering and platform teams to expand observability coverage, tune alerting thresholds, and onboard new network services to SRC monitoring.
• Perform deep-dive root cause analyses (RCAs), lead incident reviews, and implement preventive actions to improve service resilience.
• Design and build dashboards, reliability reports, and KPIs (MTTR, latency, packet loss, availability) to improve visibility and decision-making.
• Contribute to network automation initiatives using tools like Ansible and Terraform; develop and maintain intelligent playbooks for remediation workflows.
• Tune and optimize AI/ML models used in telemetry analysis and predictive incident detection.
• Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues
• Certifications such as Cisco CCNA/CCNP, CompTIA Network+, or equivalent.
• In addition, the Cisco DevNet Certification would be highly advantageous.
• Hands-on experience with network technologies and protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SDWAN).
• Experience with public cloud networking (AWS, Azure, GCP).
• Familiarity with ITIL and SRE principles (SLI/SLOs, error budgets, incident command).
• Experience integrating AI Ops tools with ITSM systems (e.g., ServiceNow, Jira Service Management).
• Exposure to automation/orchestration tools (Ansible and Terraform).

Required Skills and Experience:

• 3–6 years of hands-on experience in Platform Operations, or Infrastructure Support roles.
• Good experience with observability tools (e.g., Dynatrace, Logic Monitor, Datadog, Splunk) for real-time monitoring, alerting, and diagnostics.
• Proficiency in a scripting or programming languages (e.g., Python, Java, .NET, Node.js, Ansible or JavaScript).
• Practical knowledge of infrastructure automation using Ansible, including writing playbooks.
• Proficient in ticket management via an ITSM platform such as ServiceNow.
• Experience leading incident response, driving service restoration and coordinating root cause analysis.
• Effective communicator within a team with a proactive approach and personal accountability for outcomes.
  • Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.