Observability Engineer

You'll Get To:
 

• Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds. 

• Troubleshoot BL container platforms and supporting automation in a highly available, high traffic environment. 

• Monitor and maintain health, performance, and security of all infrastructure components.  

• Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything 

• Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base.  

• Triaging first level events and incidents. 

• Adhere to the change management and other established processes and procedures. 

• Respond to and troubleshoot incidents (Incident Management). Conduct root cause analyses. 

• Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements. 

• Adhere to SLA compliance as defined. 

• Participate in a scheduled 24/7 on-call rotation for second tier support escalations.  
• Should be willing to work 3 days from office.

What You'll Bring:
 

• 3 - 6 years industry experience 

• 3+ years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat) and/or Windows 

• 3+ years supporting a SaaS/Hosting type critical revenue-generating environment. 

• 2+ years working with development and continuous integration related tooling (Jenkins, BitBucket, GitHub) 

• 2+ years working with tools like New Relic, Jira, Foglight. 

• 1+ years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc...)  

• Experience in hybrid cloud and/or multi-cloud environments (GCP (primary), Azure, AWS, VMWARE) 

• Understanding of software development processes and methodologies. 

• Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#). 

• Hands-on problem-solving skills, technical leadership and mentoring qualities. 

• Strong written and oral communication skills. 

• Ability to participate in On-Call rotation 

• A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale 

• 3 days hybrid mandatory.