IT Support - Middleware

 Platform Operations  – Apply patching and make configuration changes to application platforms following L3 recommendation and using related procedure.

-          Troubleshooting – Be the first point of contact on high priority incident on all environments and technology of application production scope. Use all tools and technical knowledge available to ensure incident resolution and avoid re-occurrence. 

-          Manage SNOW backlog and ensure to answer in a timely manner to any end users requests and other ARVAL IT Teams. Synthetize needs for automation to L3 people in order to improve incident and requests closure faster and avoid any human error for future similar cases. 

-          Application Deployment – Ensure the deployment of application and middleware that can’t be automated for release management. 

-          Security and Processes – Follow security guidelines while implementing request or during incident resolution. Follow internal processes (change/Problem/Incident Management) in order to ensure the level of quality expected.

-          Devops – be the first point of contact with our ARVAL IT colleague in DEV Tribes. Understand their application and how our application landscape is able to deliver our business need. Be able to comprehend why a deployment pipeline is failing and have a moderate understanding on how application / middleware and operating are working together to provide a service. 

-          Proactive Monitoring and alerting – Using Dynatrace tool, perform a proactive monitoring of MCP assets. With monitoring team support, put in place any monitoring and alerting needed in order to improve incident early detection and improve overall QOS.