Product Site Reliability Engineer

Ownership

• Owns reliability, performance, and stability outcomes for assigned product services in production.
• Acts as an incident responder for critical production issues, leading investigation, mitigation, and resolution.
• Takes accountability for live debugging, root-cause analysis, and corrective actions across environments.
• Ensures systems meet defined reliability, scalability, and availability expectations.

Drives Efficiency

• Develops and maintains scalable .NET and C# services with a focus on performance, resilience, and maintainability.
• Implements and improves CI/CD pipelines, deployment automation, and operational workflows.
• Uses performance monitoring tools such as New Relic, ElasticSearch, and AppDynamics to proactively identify and resolve issues.
• Standardizes observability, alerting, and response practices to reduce mean time to detection and resolution.

Results Driven

• Delivers measurable improvements in system uptime, latency, throughput, and incident reduction.
• Ensures production incidents are resolved quickly and do not recur through preventive engineering.
• Performs rigorous code reviews, unit testing, and validation to ensure high-quality, production-ready code.
• Supports reliable releases by validating readiness and monitoring post-deployment behavior.

Innovative

• Designs and implements cloud-native solutions using Azure services, containers, and Kubernetes.
• Builds and optimizes Functions, batch processes, and message queues to support scalable, resilient data processing.
• Applies automation and AI-enabled analysis to accelerate incident diagnostics, performance tuning, and anomaly detection.
• Continuously improves system architecture, tooling, and workflows as platform scale and complexity increase.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 5+ years of professional experience in software development with strong expertise in .NET, C#, and VB.NET
• Minimum 3 years of hands-on experience with performance monitoring tools such as New Relic, ElasticSearch, or AppDynamics
• At least 3 years of experience with DevOps practices, including CI/CD pipelines, automated deployments, and infrastructure automation
• Strong experience with Azure cloud services and cloud-native application development
• Hands-on experience with Kubernetes for managing containerized applications and microservices
• Proven ability to perform live debugging and resolve production issues in real time
• Strong experience with code reviews, unit testing, and maintaining high-quality code standards
• Experience designing and implementing Functions, batch jobs, and message queues
• Ability to operate under pressure and take ownership of critical production incidents
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills with the ability to collaborate across teams

Preferred Qualifications

• Experience working in Agile development environments
• Certifications in Azure, DevOps, or related technologies
• Familiarity with additional cloud platforms or container orchestration tools
• Experience supporting fintech, payments, or other high-throughput transactional systems