Production Support Engineer – Java (Shift working)

Key responsibilities  Understand the support cases raised by support team. Ask right questions to understand the impact and to provide solution.  Should have hands on the Functional part of the product on which dev support will be provided.  Debugging and Troubleshooting - Identifying and fixing bugs in the codebase if required. Understanding of existing code is must. © Idox Production Support Java, Idox India February 2026  Writing optimum oracle DB scripts. Working with Databases - Writing basic SQL queries for retrieving and manipulating data.  Understanding of the Rest API and Integration of third-party APIs into Java applications.  Understanding of client-side code while investigating the issue.  Continuous Learning and staying updated with the latest functionalities being released in the product.  Good collaboration with Support team.  Update JIRA regularly with current updates and involve required people as n when required.  Proficient in using IDE for Java development, sql developer, developer tool, with knowledge of understanding and reading the Splunk logs.  Attend customer meetings to provide quick assistance or understand the exact issue if required.  Handling Dev Ops To be successful, you’ll need to bring: Excellent communication skills, written and spoken English to:  Assist in the facilitation of team and customer meetings  Understand how to communicate difficult/sensitive information tactfully  Understand the issues/chat/mail/Jira from the team before and during the support.  Document and communicate the required information on JIRA to keep everyone aligned Work Management:  Organize tasks efficiently, collaborating with the team, and continuously improving skills.  Time Management while working on multiple support cases and urgent ones.  Maintain a personal knowledge base with key learnings.  Stay updated with Java frameworks, tools, and best practices and Oracle  Continuously upgrading your skills and effective learning as a Java support developer Required Knowledge and Skills: Development Skills:  Core Java Fundamentals – OOP, Data Structures, Exception Handling, Multi-threading & Concurrency  Spring MVC/Struts  Hibernate  RESTful APIs  Oracle  Extjs  Jsp, Servlets  CSS, HTML, Java script  SVN, GitLab  Strong problem-solving and analytical skills  Effective verbal and written communication Additional desirable qualities:  Understanding the existing code  Testing and Debugging skills  Database knowledge  Understanding of Agile methodologies  Reading of splunk logs while investigating the support cases  Understanding of development tool  Knowledge on Document management domain.