Production Support Engineering

Responsibilities:

• Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs.
• Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
• Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts.

Distributed:

1. Core technical skills in operating systems (Linux – Rhel), databases ( Oracle, Mongo DB), middleware/application layers ( websphere, ngnix, tomcat), message queues (IBM MQ, Kafka)

2. Strong scripting and automation skills eg phython, shell scripting and experience in AI/ML will be an added advantage. 

Qualifications:

• 2-5 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience