QA Analyst II

• Design, implement, and refine testing plans, processes, and procedures to identify potential issues effectively.
• Ensure products, services, and systems enhancements and customizations meet customer requirements and expectations, Business Systems processes, and regulatory compliance standards.
• Collaborate with system administrators and development teams to recommend improvements and solutions for identified quality issues.
• Analyze test results and produce comprehensive reports or emails that detail findings and recommendations for quality enhancement.
• Create and maintain detailed documentation for quality testing and assurance activities.
• Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements.

What are we looking for?

Experience and Education:

• 3+ years in QA testing and Test Plan authoring
• Bachelor’s degree required - Computer Science, MIS or equivalent

Primary Skills: The candidate must possess the following primary skills:

• Proven experience as a Quality Analyst or similar role testing Business Systems (Salesforce, NetSuite, etc.).
• Ability to develop comprehensive test plans and test case scenarios based on requirements documents, Case Descriptions, and interactions with appropriate Business Systems Admins, Developers, Business Analysts, and Project Managers
• Ability to document test scripts, execute test scripts, and triage issues.
• Strong analytical skills and excellent attention to detail
• Ability to identify system issues that could lead to significant problems.
• Has experience with QA test automation with tools such as Katalon, AccelQ, Playwright, Selenium or similar tools.
• Understands basic AI fundamentals and with general guidance, can self-study and research how to test Conversational AI agent prompts.
  • Ability to work until 3pm CT (Mon – Fri)