QA Engineer

What you’ll do

• Integration Testing: Execute end-to-end testing of the Dialpad CTI (Computer Telephony Integration) within Salesforce, including Lightning Experience and Classic mode.
• Functional Verification: Validate core CCaaS features such as click-to-dial, automatic/customized call logging, SMS syncing, Powerdialer, Omni Channel and High Velocity Sales 
• Data Integrity: Ensure that call recordings, transcripts, and disposition codes are accurately written to the correct Salesforce Objects (Accounts, Contacts, Leads, and Cases).
• Regression Testing: Maintain a robust regression suite to ensure Salesforce seasonal releases or Dialpad updates don't break existing workflows.
• Defect Management: Identify, document, and track bugs in Jira. Work closely with developers to reproduce complex edge cases related to API timeouts or sync delays.
• Automation Growth: Assist in transitioning manual test cases into automated scripts (using tools like Selenium, Playwright, or Provar) to increase efficiency.

Skills you’ll bring

• 4 to 6  years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field
• Strong technical competency and experience with desktop applications and understanding of the functional testing aspects
• Domain Knowledge: Solid understanding of CCaaS or UCaaS platforms (specifically Dialpad, Talkdesk, or 8x8).
• Salesforce Proficiency: Familiarity with Salesforce Objects, Page Layouts, and how CTI Softphones interact with the browser.
• Technical Aptitude: * Experience testing REST APIs (Postman/Insomnia). 
• Ability to read Salesforce debug logs or browser console logs to identify integration failures.
• Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
  • Competitive salary, comprehensive benefits, and real opportunities for growth