Resolution Coordinator

What you’ll bring

· 0 - 9 months of relevant customer service experience

· Excellent written and verbal communication skills

· Able to interact professionally with customers.

· Ability to manage multiple tasks simultaneously.

· Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care

· In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

· Review, analyze, and process critical customer queries with accuracy to provide customer

satisfaction.

· Adhere to quality, compliance guidelines and SLA’s

· Must be willing to take continuous voice calls

· Must type a minimum of 25 WPM

· Proficient with Microsoft Office programs (Outlook, Word)

· Successful completion of mandatory training

· Should be flexible work in a 24/7 work environment with rotating weekly time off.

· Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

· Any graduation