SENIOR ASSOCIATE - IT OPS SERVICES(O365)

Required Skill Sets :

• Execute assessment, Migration and implementation plans to deploy Microsoft 365 solutions and migrate environments from on-premises systems to Microsoft 365.
• Go technically deep across Microsoft 365 services, actively seek solutions to the need of internal and external customers, communicate trends to management and drive Microsoft 365 product improvements.
• Support the evolution of Microsoft 365 services through the design and implementation of new service features.
• Prepare technical documentation on Microsoft 365 services and related procedures and operations.
• Maintain the operational health of O365 online environment including security, availability, performance, Interoperability and reliability.
• Hands on experience in Cloud technologies i.e. Azure , AWS
• Understanding of Edge Transport or Email Firewall systems.
• Excellent understanding of access management, federated identity, 2-factor solutions, and LDAP directory
• Hands on experiences in windows infrastructure services like, AD, DNS, DHCP, Group policies, Direct Access (Remote Access), PKI (certificate authority)
• Experience in handling critical incidents and escalations.
• Strong knowledge on ITIL processes specially on Problem, Change and Incident Management.
• Flexible to work for 24*7 team and ensure the coverage