SRE Operations Manager; Digital Planning & Foundations

About the role:

This role is expected to evolve as our AI maturity grows. In its first phase, a heavy focus will be on jump-starting and implementing Observability, Chatbots, and AI usage by demonstrating quick wins (hence the PoCs and pilots).

• Design, implement, and maintain observability frameworks (monitoring, logging, tracing) across the value stream.

• Lead incident response, root cause analysis, and postmortem processes to continuously improve reliability.

• Automate infrastructure and operational workflows.

• Integrate AI/ML-driven observability tools for predictive monitoring and anomaly detection.

• Partner with product, supply chain, and brand teams to align reliability practices with strategic goals.

• Advance ITSM maturity by strengthening incident, problem, and change management processes.

• Champion “You Build It, You Run It” principles, fostering ownership and accountability across engineering teams.

• Mentor and coach engineers on best practices in observability, reliability, and automation.

About you:

Experience: Bachelor’s degree in Computer Science, Engineering, or related field. 10+ years of experience in software engineering or technology roles, with at least 3–5 years in leadership positions.

Knowledge, Skills, &Abilities:

• Proven experience as an SRE, DevOps Engineer, or Reliability Engineer in complex, distributed systems.

• Strong expertise with observability tools.

• Familiarity with AI/ML-driven monitoring solutions is a plus.

• Solid understanding of ITSM frameworks and operational maturity models.

• Excellent communication skills—able to translate technical reliability metrics into business impact.

• Calm, structured leadership during incidents and crises.

• A strategic thinker who connects reliability engineering to business outcomes.

• A continuous improvement mindset, relentlessly seeking optimization and measurable impact.

• A collaborative leader who thrives in cross-functional environments.

  • Curiosity and adaptability in evolving technology landscapes, with a passion for innovation.