Salesforce Tester

• You’ll develop relevant test plans based on requirements, working with developers, administrators, and functional consultants as needed to ensure full understanding. 

• You’ll execute test cases to validate application functionality and performance. 

• You’ll provide testing support and expertise across the SDLC, collaborating with technical teams to deliver end-to-end testing of Salesforce solutions where relevant. 

• You’ll implement and execute regression testing strategies to maintain platform stability, particularly ahead of major releases. 

• You’ll identify, accurately document, and raise defects with the appropriate teams, collaborating through to resolution. 

• You’ll analyse defect trends and propose opportunities to improve testing efficiency through enhanced automation and process improvements. 

• You’ll assist with generating or seeding relevant test data sets as required. 

• You’ll use customer insights to help inform and guide business initiatives. 

• You’ll provide exceptional customer service to internal and external customers in line with company guidelines, regulatory obligations, and SLAs. 

• You’ll ensure all confidential information is handled in accordance with company and partner protocols and procedures. 

• You’ll maintain strong customer relationships and consistently uphold high standards of customer relationship management. 

• You’ll ensure all interactions and communications are of the highest professional standard, clearly and appropriately engaging all stakeholders. 

• You’ll collaborate with key stakeholders across the Cover-More Group, providing regular reporting and timely updates. 

And what are we looking for? 

• You’ll bring a relevant tertiary qualification in IT, engineering, or business, with Salesforce certification considered ideal. 

• You’ll demonstrate 2+ years of testing experience, with strong proficiency in creating and executing test cases. 

• You’ll have proven experience working as a tester on the Salesforce platform, particularly within Service Cloud. 

• You’ll bring exposure to integration testing and/or automated testing tools and frameworks, which will be viewed as an advantage. 

• You’ll demonstrate a solid understanding of Salesforce architecture and platform best practices. 

• You’ll communicate clearly and effectively in both written and verbal formats with technical and non-technical stakeholders. 

• You’ll thrive in a collaborative, team-oriented environment.