AWS DevOps Engineer
usource
Job Description
- Provide L2 operational support for AWS cloud infrastructure, investigating and resolving technical incidents within agreed SLAs.
- Troubleshoot cloud infrastructure, connectivity, access, deployment, availability, and performance issues.
- Monitor infrastructure health, capacity, availability, and operational status.
- Support DevOps activities and troubleshoot build and deployment-related issues.
- Support reliable application releases and rollback activities across development, test, and production environments.
- Automate routine operational activities where appropriate as part of DevOps support.
- Perform BAU operations, including daily health checks, incident triage, service requests, routine maintenance, and approved infrastructure updates.
- Monitor operational environments and support monitoring, logging, backup, and recovery processes.
- Perform restoration checks in accordance with established operational procedures.
- Escalate complex incidents with clear diagnostic evidence and contribute to root cause analysis and corrective actions.
- Maintain operational runbooks, knowledge articles, configuration records, and support handover documentation.
- Coordinate with application, infrastructure, security, and development teams to resolve operational issues.
- Participate in on-call or out-of-hours support as required.