DevOps & Application Support Engineer

You will be a key member of the engineering and operations team.

• Supporting business-critical applications and ensuring high levels of availability and reliability.

• Providing L2/L3 application and production support across multiple environments.

• Monitoring application performance, platform health, and operational metrics.

• Troubleshooting incidents and leading root cause analysis activities.

• Supporting deployment, change, and release management processes.

• Collaborating with development and infrastructure teams to resolve production issues efficiently.

• Driving operational excellence through automation and continuous improvement initiatives.

• Helping establish best practices around monitoring, incident response, and platform support.

• Developing Python-based automation solutions to improve operational efficiency and reduce manual effort.

• Maintaining operational documentation, runbooks, and knowledge articles.

• Bringing a customer-focused mindset and strong sense of ownership to support business and technology objectives.

The Skills that are Key to this Role

You are a strong contributor with a collaborative work style.

You have experience in some or all of the following technologies and disciplines:

• Production Support and Application Support in enterprise environments.

• CI/CD tools such as Jenkins, GitHub, and Git.

• Release Management and Deployment Processes.

• Containerization and orchestration technologies such as Kubernetes and Docker.

• Monitoring and observability platforms including Datadog, Prometheus, and Grafana.

• Python scripting for automation and operational support.

• Linux administration, performance analysis, and troubleshooting.

• SQL and basic PL/SQL development and query optimization.

• ServiceNow for Incident, Problem, Change, and Service Request Management.

• Jira for operational tracking, defect management, and enhancement requests.

• Scheduling and workload automation tools such as Autosys.