Senior Cloud Support Engineer

snowflake

Bengaluru 5 Years Exp Posted 192d ago

AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests arising from customer-submitted requests
Partner with engineering teams in prioritizing and resolving customer requests
Demonstrate good problem-solving skills and be process-oriented
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs

OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:

Bachelor’s or Master’s degree in Computer Science or equivalent discipline
5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent written and verbal communication skills in English with attention to detail

Ability to work in a highly collaborative environment across global teams
Basic familiarity with one major cloud service provider's ecosystem.
Understanding of basic Python and Java code.
Basic understanding of Windows and Linux Operating Systems
Basic understanding of Data Warehousing fundamentals and concepts
Ability to write and understand basic SQL queries
Work with customers to address any programmability-related issues.
Support the integration of third-party APIs and services into our applications.
Able to read a program in Python and Java and extract meaningful logic/content.
Understanding of software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab)
Experience with software development tools and environments (e.g., Visual Studio Code, Eclipse, or IntelliJ IDEA).
Understanding of RESTful APIs and web services.