Senior DevOps Engineer

• Act as a Tier3 support, handling complex production issues and driving end‑to‑end resolution
• Troubleshoot software systems, and infrastructure layers (applications, containers, Kubernetes, cloud)
• Perform root cause analysis (RCA) and implement preventive reliability improvements
• Support improvement of system observability using logs, metrics, and monitoring tools
• Drive automation of operational workflows, troubleshooting, and support activities
• Partner with R&D and DevOps teams to improve design for reliability and supportability
• Support new product introduction (NPI) by validating platform readiness and operational stability
• Develop tools, documentation, and best practices to improve support efficiency and reduce escalations

Required Qualifications

• 5+ years of experience in software support, DevOps, or SRE roles
• Strong troubleshooting experience in complex distributed systems
• Practical troubleshooting experience using agentic AI systems.
• Hands-on experience with Linux environments
• Experience with CI/CD systems and DevOps tools
• Practical experience with containers and orchestration (Docker, Kubernetes)
• Experience with monitoring, logging, and system diagnostics tools
  • (e.g., Prometheus, Grafana, ELK)
• Experience with automation/scripting (Python, Bash)
• Strong communication and cross-team collaboration skills
• Fluent in English

Advantage

• Experience with cloud platforms (Azure or similar)
• Familiarity with Infrastructure-as-Code tools (Terraform, Helm, etc.)
• Background in software development or backend systems
• Experience in supporting global, production-critical environments

Additional Information

• Location: Bangalore / India
• Travel: 25%
  • Global collaboration across R&D, DevOps, and customer-facing teams