Senior DevSecOps Support Engineer

Requirements:

• At least 7+ years in a support role mainly experience with Docker, Kubernetes, or Openshift
• Ability to reproduce product bugs, record actions, and work with engineers on a resolution
• Fluent English skills in a technical cloud domain
• Experience supporting users of a SaaS application product
• Excellent technical writing skills
• Experience supporting users of AWS, Azure, or GCP clouds
• Experience supporting a security product
• Experience with Systems administration in Linux
• Experience with Networking (TCP/IP, DNS)
• Ability to process and interpret logs, database records, etc. to fulfill support requests
• Ability to engage with customers on phone calls or screen share to debug issues
• Ability to read technical documentation and work with customers on a resolution
• Open to working shifts, including overnight shifts (US timezone preferred)·
• Degree in Information Science / Information Technology, Computer Science, or Engineering
  • Nice to have - ability to write small scripts to demonstrate features, bugs, etc.