Senior Manager

Own incident management for production systems, including troubleshooting, root cause analysis (RCA), and implementation of preventive measures based on monitoring and alerts.

Lead 24/7 operational support through an on‑call rotation model.

Manage and oversee production deployments, change creation, and post‑deployment troubleshooting.

Drive operational excellence across infrastructure, CI/CD pipelines, and platform reliability.

Design, maintain, and improve monitoring dashboards and alerting (Dynatrace preferred).

Ensure proper documentation of incidents, runbooks, changes, and procedures (Confluence).

Coordinate closely with the onshore team to ensure alignment, handoffs, and clear communication.

• Enforce operational processes, standards, and continuous improvement within the team.