Senior PlatformOps Manager

As the Senior PlatformOps Manager at JFrog, your responsibilities will include:

• Leading a dedicated team of PlatformOps engineers to manage 24/7/365 operations and service delivery of JFrog SaaS and platform services ensuring continuous availability, performance and reliability.
• Collaborating closely with SRE, Product and Cloud platform engineering teams to identify issues, implement enhancements and adhere operations to adhere SaaS uptime & SLO commitments.
• Own the SaaS incident management, trend optimization and the maintenance of runbooks and SOPs while driving continuous improvements in incident detection, response and resolution processes.
• Planning and executing various SaaS service capability rollouts with sharp attention to detail ensuring clear definitions of done and acceptance criteria are met.
• Envisioning and executing the roadmap for PlatformOps towards the establishment of the JFrog SaaS command center expanding on Service charter and portfolio offerings.
• Effectively facilitate the onboarding and integration of new service operations and instrumentations effectively.
• Leading initiatives to reduce toil and drive automation efforts within the team.
• Mentoring and coaching PlatformOps tech leads & engineers on technical matters and professional development fostering a culture of excellence and continuous improvement.
• Reviewing and periodically publishing operational KPIs to monitor team performance and service levels.

To be a Senior PlatformOps Manager in JFrog you should have:

• A Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• A minimum of 5 years of techno-functional managerial experience in CloudOps, SaaSOps, NoC or a comparable role in a SaaS environment.
• Practical experience with at least one cloud infrastructure (AWS, GCP, Azure), container orchestration (Kubernetes, Docker) as well as programming languages (Python/Go).
• Familiarity with GitOps, standard CI/CD practises and source control management tools (e.g., Git, Bitbucket) for automation initiatives is a plus
• Proficiency in alerting and observability tools (Opsgenie, New Relic, Coralogix, etc.) and familiarity with AIOps technologies.
• Experience working in mission-critical environments and the ability to manage multiple priorities under pressure in a technically challenging setting.
• Demonstrated strong leadership and collaboration skills with experience working effectively across globally distributed teams coupled with excellent communication abilities to engage with both business and technical senior management.
• Proven analytical and troubleshooting skills in incident management, monitoring, and performance tuning of cloud-native SaaS systems.
• A proactive mindset focused on continuous improvement and effective problem-solving.
• Availability for on-call after-hours support as needed.