Senior Product Support Engineer - FinTech

Role Responsibilities   

• Using our ‘follow the sun’ support model, you will ensure maximum availability and performance of the company’s trading/post-trade applications across Web, MQ and API channels  
• Provide 2nd line support for the EquiLend product suites   
• Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved   
• Review, plan and execute client maintenance tasks upon request
• Provide proactive and reactive support to application and operational issues across both production and non-production environments. Where possible, provide a fix to remediate the issues
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
• Play a leading role in semi-annual disaster recovery testing  

Required Skills

• Previous experience of solving 2nd line support issues 
• Experience with SQL script writing
• Knowledge of Red Hat Linux (or others Unix flavors)
• Knowledge of the Microsoft Office suite
• Strong written and verbal communication in English   
• You'll be customer focused and strive to provide the best possible outcomes for our clients in a timely manner