DevOps Engineer

As a DevOps Engineer, you will provide L2 operational support, ensuring smooth day-to-day application and platform operations. You will leverage DevOps practices and AI-driven tools to proactively monitor systems, automate routine tasks, and efficiently investigate and resolve incidents escalated from lower support levels, improving overall system reliability and performance.

Qualification:

• Overall experience should be 5–10 Years in ITS Support
• Strong experience in Application Support (L2) in enterprise environments.
• Hands-on expertise in SAG WebMethods and Oracle Database.
• Proficiency in Linux/Unix administration and shell scripting.
• Solid understanding of networking concepts (TCP/IP, routing, firewalls).
• Experience with OpenShift or container platforms.
• Knowledge of incident management, problem management, and change management processes.
• Strong troubleshooting and analytical skills.

Ready to embark on the journey? Here’s what we are looking for:

As a Senior Solution Support Specialist, you will play a crucial role in providing second and third-level operational support on a day-to-day basis. Your primary responsibilities will include investigating and resolving incidents that have not been addressed by lower support levels. 

Key Responsibilities:

• Provide Level 2 support for enterprise applications, ensuring timely investigation, resolution, and root cause analysis of incidents.
• Administer and support SAG WebMethods, including monitoring, deployments, troubleshooting, and performance tuning.
• Manage and maintain Oracle Database environments, ensuring high availability and optimal performance.
• Develop and enhance shell scripts to automate operational tasks and improve efficiency.
• Perform Linux system administration, including troubleshooting, log analysis, permissions, and performance tuning.
• Diagnose application and infrastructure issues using strong networking fundamentals.
• Support deployments and containerized environments on OpenShift/Kubernetes.
• Monitor and maintain Shareplex replication, ensuring data integrity and synchronization.
• Collaborate with global stakeholders across regions in a multinational environment.
• Effectively prioritize tasks in high-pressure and time-sensitive situations.
  • Participate in on-call rotations and provide extended-hours support when required.