Senior Site Reliability Engineer

WHO WE ARE LOOKING FOR 

• Bachelor’s degree in computer science, or related field, or a combination of relevant education, training, and experience.

• 5+ years of experience in digital technology

• Experience with Retail and/or Digital support

• Experience leading a global team, mentoring team members and providing proven business value

• Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence, Box)

• Experience with New Relic and/or Splunk or similar observability tools, including setting up and configuring dashboards, alerts, synthetics and RUM

• Experience with site performance optimization and improvement

• Knowledge of Google Lighthouse Core Web Vitals

• Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes

• Familiarity with ITIL (Information Technology Infrastructure Library) best practices

• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and globally distributed teams

• Experience with Salesforce Commerce Cloud, SFCC development and deployment processes

• Knowledge of Salesforce Commerce Cloud APIs and integrations

• Experience with SFSC, SFMC a plus

• Experience with CDN & WAF a plus (Cloudflare or Akamai preferred)

• Experience with Bot Mitigation tools a plus

• You are open to growing and learning new tools, skillsets across the Converse digital technology landscape