Senior Software Test Engineer-D365 CE

What You Will Do

Leadership & Strategy

• Define and implement the overall QA strategy aligning with CE product and organizational goals.

• Mentor and guide automation engineers; ensure best practices and skills development.

• Coordinate QA activities across CE modules such as Sales, Customer Service, Field Service, and Project Operations.

• Facilitate triage calls, team meetings, and cross-functional collaboration with business and IT stakeholders.

Automation Framework Ownership

• Design, develop, and maintain robust automation frameworks using Leapwork, Playwright, Selenium, and RestAssured (Java/Python preferred).

• Upgrade or optimize existing frameworks for reliability, maintainability, CI/CD compatibility, and container-based test execution.

• Enable tagging, modularization, and classification of failures to support large-scale execution across CE modules.

Test Planning & Execution

• Prepare, review, and maintain QA artifacts (test plans, cases, regression suites, reports).

• Ensure complete test coverage—functional, integration, API, end-to-end, performance, and mobile testing.

• Oversee defect triage, prioritization, and root cause analysis.

• Coordinate environment setup, test execution, and regression cycles across Dev/UAT/Prod releases.

Performance & Reliability Oversight

• Collaborate with performance engineers to define SLAs and gather non-functional requirements.

• Monitor bottlenecks, flakiness (

• Integrate performance regressions into CI/CD pipelines for timely detection of issues.

Continuous Integration / DevOps Coordination

• Enable development teams with regression test suites for shift-left validation of breaking changes.

• Implement and maintain CI/CD pipelines for automated test execution in Azure DevOps and GitHub.

• Support deployments, verification cycles, and parallel release testing across CE environments.

Reporting & Governance

• Track KPIs such as defect density, test coverage, execution reliability, and automation ROI.

• Prepare dashboards, quality reports, and provide regular updates to stakeholders.

• Manage risks, dependencies, and ensure timely delivery of quality outcomes.

What You Will Have

Technical Expertise

• Strong expertise in automation tools: Leapwork, Playwright, Selenium WebDriver, RestAssured, Robot Framework.

• Programming skills: Java, JavaScript/TypeScript, Python.

• Frameworks: Page Object Model (POM), BDD (Cucumber).

• API testing: Postman, Swagger, RestAssured.

• CI/CD & DevOps: GitHub, Azure DevOps pipelines, release management.

• Performance tools awareness: JMeter, AppDynamics, Dynatrace, DataDog, CloudWatch.

Soft Skills & Competencies

• Strong ownership mindset and ability to lead testing across multiple CE projects.

• Excellent communication and stakeholder management.

• Proven ability to collaborate with cross-functional teams in Agile and hybrid environments.

• Ability to analyze complex issues, propose solutions, and drive continuous improvement.

Considerations for Top Candidates

• Hands-on experience with Dynamics 365 CE modules (Sales, Customer Service, Field Service, Project Operations).

• Advanced debugging and troubleshooting skills for CRM test automation.

• Experience building automated test scripts using Leapwork and Playwright for CE customizations, integrations, and performance benchmarks.

• Skilled in environment troubleshooting, regression cycles, and upgrade readiness validation.

• Ability to prepare clear test design documents, reusable QA templates, and developer guides for team adoption.

• Strong knowledge of workflow automation, security role validation, and pe